Team Captain: Endzone & Loyalty Leader

DICK'S Sporting Goods; Columbus (OH); On-site; USD 45,000 - 59,000; Full time

Job summary

DICK'S Sporting Goods in Columbus, OH is seeking a Team Captain - Endzone & Loyalty to coach teammates and drive engagement in loyalty programs. You will deliver fast, friendly checkout experiences while building athlete relationships across departments, supporting store goals and ensuring exceptional customer service.

This role emphasizes leadership, training, scheduling, and safeguarding standards as part of a collaborative team dedicated to winning together.

Qualifications

• High School Diploma or Equivalent.
• 1-3 years of experience.
• Previous retail/customer-facing experience required.
• Previous people leadership experience preferred.

Responsibilities

• Deliver outstanding athlete experiences by providing clear, accurate information about products and maintaining merchandising standards.
• Lead and coach teammates, participate in hiring/onboarding, and manage schedules.
• Develop plans to support business priorities and ensure payroll/financial goals are met.
• Ensure safety, loss prevention, and SOP adherence, and hold teammates accountable for policies.
• Build strong athlete relationships to drive retention and loyalty program participation.

Skills

Leadership

Customer service

Retail experience

Education

High School Diploma or Equivalent

Job description

DICK'S Sporting Goods in Columbus, OH is seeking a Team Captain - Endzone & Loyalty to coach teammates and drive engagement in loyalty programs. You will deliver fast, friendly checkout experiences while building athlete relationships across departments, supporting store goals and ensuring exceptional customer service.

This role emphasizes leadership, training, scheduling, and safeguarding standards as part of a collaborative team dedicated to winning together.