Tax Software Support Agent

LiveOps; Northern (KY); Hybrid; USD 17,000 - 28,000; Part time

Benefits offered by this job

Flexible scheduling

Remote work

Tech-enabled support

Job summary

Liveops is seeking a Tax Software Support Contractor to provide remote, empathetic support for a leading tax software program during peak season. Contractors work 1099, self-schedule 30-minute blocks, and are paid per talk-minute with performance incentives.

This is a remote, independent engagement with flexible scheduling and the potential for additional performance-based pay. Ideal candidates have strong communication, experience handling inbound/outbound calls, and comfort using

Qualifications

• Excellent communication and active listening skills.
• Experience taking inbound and outbound calls.
• Computer skills and ability to document notes across systems.
• Patience and empathy when assisting customers.
• Ability to work independently under contract terms.

Responsibilities

• Provide customer care for users of tax software (not tax advice).
• Interact with customers via Screenshare to deliver support.
• Research and locate answers in client digital library.
• Apply analytical and troubleshooting skills to resolve questions.
• Maintain calm, reassuring engagement with customers.

Skills

Strong communication

Inbound/outbound calls

Tech-savvy

Screensharing tools

Job description

• Back to Openings

Tax Software Support – Independent Contractor

1099 Contract Opportunity | Self-schedule | Pay per talk-minute

*Liveops is currently accepting applications in the following states: AL, AK, AZ, DC, DE, FL, GA, IA, ID, IN, KS, KY, MD, ME, MI, MO, MS, MT, NC, ND, NE, NM, NV, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, WV, WY

Contract Opportunity

We’re seeking a Tax Software Support Contractor to provide remote support for a leading tax software program. This opportunity is ideal for independent contractors who want to deliver empathetic, tech-enabled service during peak season. If you are someone who thrives on delivering clarity and calm during high-demand seasons, this opportunity is built for you.

Why Partner with Liveops?

• Cost savings: Work from home and eliminate traditional workplace expenses
• Flexible scheduling: Choose when and how often you provide services
• Tech-enabled support: We provide the technology, tools, and resources you need to succeed, without platform fees
• Agent community: Connect with a network of experienced independent contractors

Compensation:

• Submit invoices and receive payment for completed services pursuant to contract
• Invoice $0.23 per minute of talk time for providing services during October Peak season
• Agents new to the program are eligible to receive a $250 incentive for meeting client metrics through Tax Day
• Additional performance-based pay may be announced during the season.
• ICs are responsible for their own taxes and expenses

Opportunity Details:

• Contract Type: Independent Contractor (1099)
• Location: Remote – *United States
• Schedule: Choose your own schedule by self-scheduling 30-minute blocks or commits
• Hours of Operation: (October Peak): 7 days a week, 8:00 AM – 8 PM ET
• Additional Info: The client is looking for agents that can support a minimum of 40 commits during the October Peak Season with 10+ commits on Oct 14th & 12+ commits on Oct 15th.

Requirements:

• Strong communication, active listening, and customer service skills
• Experience taking inbound and outbound calls
• Computer skills, including navigating multiple systems and documenting call notes
• Strong communication skills and the ability to connect with diverse individuals
• Ability to sit for long periods
• Patience and empathy
• Ability to provide services pursuant to your contract independently
• Available to provide services on October 14 and 15
• Comfortable using screen-sharing tools
• Adaptable to changing procedures and tech challenges
• Experience with inbound/outbound customer support
• Provide your own equipment, including a Windows operating PC (Macs, Chromebooks, and tablets are not supported)

Duties & Responsibilities:

• Provide exceptional customer care (not tax advice) to users of the largest tax software providers in the nation
• Independent Contractor Agents provide product support and service with a smile by interacting with customers via Screenshare
• Research and locate answers to tax software questions within the client's digital library, while maintaining reassuring engagement with the customer
• Use your analytical, critical thinking, and organizational skills in combination with your troubleshooting and problem-solving knowledge to quickly provide solutions
• Demonstrate a sincere desire to assist the customer and put the customer's needs first

Technology Requirements

• Internet: Wired Ethernet connection required (Wi-Fi must be disabled)
• Computer Operating System: Genuine, licensed Windows 11
• Phone Operating System: Android 14+ or iOS 17+ (iPhone 13 or newer), with biometric authentication enabled
• Security Software: Microsoft Defender Antivirus and Firewall enabled
• Download Speed: 20 Mbps or higher
• Upload Speed: 5 Mbps or higher
• VPNs/Virtual Connections: Not permitted
• Memory (RAM): Minimum 8GB (16 highly recommended)
• Processor: Minimum of 4 cores (6 highly recommended)
• Monitors: Dual monitors with 1920 x 1080 resolution or higher

Review the full PC requirements

Important Information

*Many client programs require a background check. Applicants are responsible for the $25 background check fee, which is considered a business expense.

*Earnings are not guaranteed. Income varies based on the client programs you support, call volume, your performance, and the time your business commits to providing services.