US Remote Seasonal Tax Support Agents

Resolv Global; Raleigh (NC); Remote; USD 14,774 - 21,042; Part time

Job summary

A leading tax support company is seeking experienced Seasonal Customer Support Agents to provide remote customer assistance during the busy tax season. Candidates will help customers navigate tax software and resolve issues while maintaining professional service standards. This short-term engagement lasts 6 to 8 weeks, and applicants must be located in the U.S. The role requires prior experience with consumer tax software and excellent communication skills.

Qualifications

• Prior experience supporting consumer tax software.
• Ability to work multiple shift schedules, including evenings and weekends.
• Experience handling sensitive financial or personal data.

Responsibilities

• Provide inbound customer support via phone and chat.
• Assist customers with tax software navigation and product usage.
• Identify issues and apply the correct support workflows.
• Maintain accurate case documentation.
• Deliver professional, empathetic service.

Skills

Fluent or native-level English communication skills

Strong written and verbal customer support capability

Attention to detail

Ability to follow defined processes

Education

High School Diploma or GED equivalent

Tools

Windows-based computer

USB noise-canceling headset

Job description

We are hiring experienced Seasonal Customer Support Agents to provide support to customers using a major consumer tax software platform during peak US tax season.

This is a fully remote work-from-home opportunity for candidates physically located within the United States.

This is a short-term seasonal engagement with an immediate training start required.

Contract Duration

Approximately 6 to 8 weeks, based on business needs, training completion, and performance.

Compensation & Contracting

• Pay rate: $13 per hour
• Payments are issued weekly on Fridays for the previous week’s approved hours
• Contracts will be issued and managed via Skuad

Training & Onboarding

• Training is mandatory prior to onboarding
• Candidates must be available to begin training immediately
• Training must be successfully completed to move into production
• Training will be paid only after successful completion and passing the required background screening

Key Responsibilities

• Provide inbound customer support via phone and chat
• Assist customers with tax software navigation and product usage
• Identify issues and apply the correct support workflows
• Maintain accurate case documentation and interaction notes
• Deliver professional, empathetic service aligned with brand standards
• Escalate cases outside Tier 1 scope following defined routing procedures

Technical & Work-From-Home Requirements (Mandatory)

• Windows-based computer (Apple/macOS devices are not permitted)
• Minimum Intel Core i5 processor (7th Generation or higher recommended)
• 8 to 12 GB RAM
• Minimum 250 GB of available storage
• Wired internet connection (Wi-Fi-only setups are not permitted)
• USB noise-canceling headset
• Up-to-date antivirus or endpoint protection software
• Ability to support secure browser or VPN configurations
• Reliable power and internet connectivity are suitable for uninterrupted production work

Application Support

If you experience technical issues during the application process or have specific role-related questions after reviewing the full job description, you may contact our recruitment team at [e-mail].

Please include “Seasonal Tax Support” in the subject line to help us route your query efficiently.

Requirements

Location & Eligibility Requirements

Applicants Must

• Be physically located in the United States
• Be legally authorized to work in the United States
• Be 18 years of age or older
• Hold a High School Diploma or GED equivalent
• Be willing to undergo and pass the required background screening

Background screening may include identity verification, criminal history review, and sanctions screening, in accordance with program requirements.

Required Experience (Essential)

Candidates must have prior experience supporting consumer tax software such as Intuit TurboTax or assisting customers during tax filing processes.

This Experience Should Include

• Guiding customers through tax return workflows and software navigation
• Assisting users in locating prior-year returns, amendments, and account information
• Troubleshooting basic product or technical “how-to” issues using knowledge bases or scripts
• Supporting customers via inbound phone and chat channels
• Escalating complex tax or technical issues appropriately
• Handling sensitive financial or personal data in secure environments

Additional Requirements

• Fluent or native-level English communication skills
• Strong written and verbal customer support capability
• Ability to work multiple shift schedules, including evenings and weekends
• Comfortable working in a structured, performance-driven remote support environment
• Strong attention to detail and ability to follow defined processes