Client Support Agent - 2026

Kaizen Advance; North Carolina; Remote; USD 2,066,000 - 3,031,000; Part time

Benefits offered by this job

Flexible work schedule

Performance-based compensation

Job summary

A consulting company is seeking independent Customer Support Agents to provide effective remote customer service for various Fortune 500 brands. Responsibilities include handling customer inquiries, documenting calls, and meeting quality benchmarks. This role is ideal for individuals who work independently and can manage their own schedules. While prior experience is preferred, it is not required. Candidates must be legal US residents, at least 18, and able to pass a background check.

Qualifications

• Must be a legal US Resident and Citizen.
• Must be at least 18 years of age.
• Must be able to pass a 7-year criminal background check.
• Must be able to work at least 15 hours/week
• No degree required
• Prior customer service experience is preferred but not required

Responsibilities

• Handle customer service calls professionally.
• Resolve customer inquiries professionally and efficiently.
• Accurately document call details and outcomes.
• Meet attendance, quality, and performance benchmarks
• Maintain compliance with program requirements

Skills

Outstanding problem-solving skills

Excellent communication skills

Ability to provide professional customer service

Experience using program tools and software

Customer service

Basic computer skills

Tools

Windows 11

PC with 8GB or more RAM

Dual monitors

Job description

Columbus, United States | Posted on 02/20/2026

Kaizen Advance is a growing consulting company based in Atlanta, GA, specializing in connecting quality workers with work-from-home (remote) opportunities. We are onboarding independent customer service contractors to service client support programs for nationally recognized brands. Client Support Agents will work from home and be the primary link between our clients' current and potential customers.

The Client Support Agent is responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of company products and programs and communicating effectively with team members within the customer service department of various Fortune 500 companies. This is an Independent Contractor opportunity, not an employee role. This opportunity is best suited for individuals who can work independently, follow structured processes, and meet performance expectations without constant supervision.

JOB DUTIES:

• Handle customer service calls professionally
• Resolve customer inquiries professionally and efficiently
• Accurately document call details and outcomes
• Meet attendance, quality, and performance benchmarks
• Maintain compliance with program requirements

Requirements

WHAT IT TAKES TO SUCCEED:

• Outstanding problem-solving skills
• Patience and empathy - an ability to manage stress and work under pressure
• Excellent communication skills in writing and verbal with outstanding listening skills
• Ability to provide knowledgeable, friendly, and professional customer service
• Experience navigating and efficiently using program tools and software using technology
• Basic computer skills

QUALIFICATIONS:

• Must be a legal US Resident and Citizen
• Must be at least 18 years of age
• Must be able to pass a 7-year criminal background check
• Must be able to work at least 15 hours (30 intervals) a week
• No degree necessary – a great work-from-home opportunity for anyone ready to invest in themselves and work hard!
• Previous customer service experience is preferred, but is not required

TECHNOLOGY REQUIREMENTS:

• Windows 11 ONLY – No Chromebooks or Apple (Macs) allowed
• 8GB RAM PC (Minimum), 16 GB RAM PC (Preferred)
• Dual monitors
• Hardwired internet connection (Ethernet; No Wi-Fi)

IMPORTANT DETAILS:

• Certification and startup requirements apply.
• Contractors are responsible for managing their schedule and performance.
• Apply only if you are prepared to meet professional standards and commit fully to certification and onboarding.

You can create your work schedule to fit your needs, whether you want a full-time or part-time schedule

You have the opportunity to receive performance-based compensation or other incentives