Client Support Agent - 2026

Kaizen Advance; Radford (VA); Remote; Part time

Benefits offered by this job

Performance-based compensation

Flexible work schedule

Opportunity to work from home

Job summary

A consulting company is seeking remote Client Support Agents to provide effective customer service for major brands. This independent contractor role requires outstanding communication skills and problem-solving capabilities. Applicants must be U.S. residents, 18+, and have basic computer skills. Flexibility in scheduling allows for part-time or full-time work. Candidates may receive performance-based compensation, making this a great opportunity for dedicated individuals looking to thrive in a remote environment.

Qualifications

• Legal U.S. resident and citizen.
• At least 18 years of age.
• Able to pass a 7-year criminal background check.
• Ability to work at least 15 hours (30 intervals) a week.

Responsibilities

• Handle customer service calls professionally.
• Resolve customer inquiries efficiently.
• Accurately document call details and outcomes.
• Meet attendance, quality, and performance benchmarks.

Skills

Problem-solving skills

Excellent communication skills

Ability to manage stress

Friendly customer service

Job description

Kaizen Advance is a growing consulting company based in Atlanta, GA, specializing in connecting quality workers with work‑from‑home (remote) opportunities. We are onboarding independent customer service contractors to service client support programs for nationally recognized brands. Client Support Agents will work from home and be the primary link between our clients' current and potential customers.

The Client Support Agent is responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of company products and programs and communicating effectively with team members within the customer service department of various Fortune 500 companies. This is an Independent Contractor opportunity, not an employee role. This opportunity is best suited for individuals who can work independently, follow structured processes, and meet performance expectations without constant supervision.

Job Duties

• Handle customer service calls professionally
• Resolve customer inquiries professionally and efficiently
• Accurately document call details and outcomes
• Meet attendance, quality, and performance benchmarks
• Maintain compliance with program requirements

Requirements

Outstanding problem‑solving skills

Patience and empathy – an ability to manage stress and work under pressure

Excellent communication skills in writing and verbal with outstanding listening skills

Ability to provide knowledgeable, friendly, and professional customer service

Experience navigating and efficiently using program tools and software using technology

Basic computer skills

Qualifications

• Must be a legal U.S. resident and citizen
• Must be at least 18 years of age
• Must be able to pass a 7‑year criminal background check
• Must be able to work at least 15 hours (30 intervals) a week
• No degree necessary – a great work‑from‑home opportunity for anyone ready to invest in themselves and work hard!
• Previous customer service experience is preferred, but is not required

Technology Requirements

• Windows 11 ONLY – no Chromebooks or Apple (Macs) allowed
• 8 GB RAM PC (minimum), 16 GB RAM PC (preferred)
• Dual monitors
• Hardwired internet connection (Ethernet; no Wi‑Fi)

Important Details

Certification and startup requirements apply.

Contractors are responsible for managing their schedule and performance.

Apply only if you are prepared to meet professional standards and commit fully to certification and onboarding.

You can create your work schedule to fit your needs, whether you want a full‑time or part‑time schedule.

You have the opportunity to receive performance‑based compensation or other incentives.