Tax Services Client Support Specialist

Jackson Hewitt - 2790; Beavercreek (OH); Sur place; USD 32 000 - 42 000; Plein temps

Avantages offerts par ce poste

Training & development

Company parties

Employee discounts

Résumé du poste

Jackson Hewitt - 2790 is seeking a customer service professional to assist clients with tax-related questions via phone, email, or chat. You will respond promptly, document interactions, and guide customers toward appropriate tax solutions while maintaining empathy and accuracy.

The role emphasizes clear communication, active listening, and using company tools to resolve issues and improve client satisfaction in a busy, service-driven setting.

Qualifications

• 1–3 years of call center experience.
• High School Diploma or GED preferred.
• Strong written and verbal communication skills.
• Excellent active listening and rapport-building abilities.
• Patient, empathetic attitude.
• Ability to learn product knowledge and systems.

Responsabilités

• Handle inbound and outbound calls to learn about and address client needs, complaints, or issues with products or services.
• Respond to inquiries, explain solutions, and ensure clients feel supported and valued.
• Present a professional, courteous, and confident demeanor via verbal and written communication.
• Take ownership in assisting, researching, resolving, or escalating customer issues.
• Respond to customer queries via phone, email, or chat; document records accurately.
• Make sales or recommendations for products or services matching client needs.
• Utilize software, databases, scripts, and tools appropriately to assist customers.

Connaissances

Call center experience

Communication skills

Active listening

Interpersonal skills

Empathy

Time management

Organizational skills

Computer literacy

Phone systems

Product knowledge

Formation

High School Diploma/GED

Description du poste

Jackson Hewitt - 2790 is seeking a customer service professional to assist clients with tax-related questions via phone, email, or chat. You will respond promptly, document interactions, and guide customers toward appropriate tax solutions while maintaining empathy and accuracy.

The role emphasizes clear communication, active listening, and using company tools to resolve issues and improve client satisfaction in a busy, service-driven setting.