Client Experience Specialist

Jackson Hewitt Tax Service Inc.; MacArthur (WV); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Free uniforms

Advancement opportunities

Signing bonus

Training & development

401(k) matching

Bonus based on performance

Employee discounts

Flexible schedule

Hourly pay

Flexible schedule options

Identity Theft Protection

Corporate discount

Earned Wage Access

Discount marketplace

Advancement opportunities

401-K matching enrollment

Tax prep training

Tax education

Enrolled Agent materials

Job summary

Jackson Hewitt - 1766 is seeking a Client Service Associate to deliver exceptional client experiences in a welcoming, customer-focused environment. You will actively engage with clients, confirm appointments, and follow up with past and potential clients, distributing marketing materials while keeping clients engaged during wait times.

The role welcomes applicants from any work background, with opportunities for advancement within the organization as a tax professional.

Qualifications

• Strong interpersonal and communication skills.
• Experience in a fast-paced retail environment.
• Basic computer proficiency and troubleshooting ability.
• Customer service or sales experience preferred, but not required.
• Willingness to learn and grow in a customer-focused role.

Responsibilities

• Actively engage with clients and answer their questions.
• Confirm appointments and follow up with past and potential clients.
• Distribute marketing materials to clients and visitors.
• Keep clients engaged during wait times and ensure a positive experience.

Skills

Interpersonal skills

Retail experience

Computer skills

Customer service experience

Willingness to learn

Job description

Jackson Hewitt - 1766 is seeking a Client Service Associate to deliver exceptional client experiences in a welcoming, customer-focused environment. You will actively engage with clients, confirm appointments, and follow up with past and potential clients, distributing marketing materials while keeping clients engaged during wait times.

The role welcomes applicants from any work background, with opportunities for advancement within the organization as a tax professional.