Client Experience Specialist

Jackson Hewitt - 1766; Charleston (WV); On-site; USD 17,000 - 28,000; Full time

Benefits offered by this job

Hourly pay

Competitive bonus package

Flexible schedule

Identity theft protection

Corporate discounts

Earned wage access

BenefitHub marketplace

Advancement opportunities

Tax training & PTIN registration

Tax education and exam reimbursement

Job summary

Jackson Hewitt - 1766 is seeking a Client Service Associate to be the friendly face for clients visiting our offices. You will engage with clients, confirm appointments, follow up with past and potential clients, distribute marketing materials, and keep clients engaged during wait times to ensure a positive journey.

The role emphasizes strong communication, customer service experience, and a willingness to learn while supporting tax-related services and client satisfaction at our locations.

Qualifications

• Strong interpersonal and communication skills.
• Experience in a fast-paced retail environment.
• Basic computer proficiency and ability to troubleshoot.
• Prior customer service or sales experience preferred, but not required.
• Willingness to learn and grow in a customer-focused role.

Responsibilities

• Engage with clients to understand their needs and provide assistance.
• Confirm appointments and manage scheduling with clients.
• Follow up with past and potential clients to nurture relationships.
• Distribute marketing materials to clients and guests.
• Keep clients engaged and informed during wait times.

Skills

Interpersonal skills

Communication skills

Retail experience

Basic computer proficiency

Troubleshooting

Customer service or sales experience

Willingness to learn

Job description

Jackson Hewitt - 1766 is seeking a Client Service Associate to be the friendly face for clients visiting our offices. You will engage with clients, confirm appointments, follow up with past and potential clients, distribute marketing materials, and keep clients engaged during wait times to ensure a positive journey.

The role emphasizes strong communication, customer service experience, and a willingness to learn while supporting tax-related services and client satisfaction at our locations.