Client Service & Engagement Specialist

Jackson Hewitt - 2790; Xenia (OH); On-site; USD 16,531,000 - 23,419,000; Full time

Benefits offered by this job

Training & development

Company parties

Employee discounts

Corporate discount program

Opportunities for advancement within •

Job summary

Jackson Hewitt - 2790 is seeking a Client Service Associate to greet clients and provide essential support in a busy office environment. You will engage with clients, confirm appointments, and help maintain a positive client experience throughout their visit.

The role emphasizes excellent communication, customer service, and readiness to learn tax-related processes, with opportunities for advancement within the organization.

Qualifications

• Strong interpersonal and communication skills
• Experience in a fast-paced retail environment
• Basic computer proficiency and ability to troubleshoot
• Prior customer service or sales experience preferred, but not required
• Willingness to learn and grow in a customer-focused role

Responsibilities

• Actively engage with clients
• Confirm appointments
• Follow up with past and potential clients
• Distribute marketing materials
• Keep clients engaged during wait times

Job description

Jackson Hewitt - 2790 is seeking a Client Service Associate to greet clients and provide essential support in a busy office environment. You will engage with clients, confirm appointments, and help maintain a positive client experience throughout their visit.

The role emphasizes excellent communication, customer service, and readiness to learn tax-related processes, with opportunities for advancement within the organization.