Client Experience Specialist – Tax Services

Jackson Hewitt - 2790; Huber Heights (OH); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Corporate discount program

Opportunities for advancement

Tax preparation training

Continuing tax education

And More!

Job summary

Jackson Hewitt - 2790 in Ohio is seeking a Client Service Associate to greet clients, confirm appointments, and provide friendly, helpful service in a fast-paced retail tax environment.

You will engage with clients, share marketing materials, and support wait-time engagement while developing strong communication and relationship-building skills; prior sales or customer service experience is a plus, but learning is encouraged.

Qualifications

• Excellent communication skills and strong interpersonal abilities are required.
• Experience in a fast-paced retail environment is preferred.
• Basic computer proficiency and ability to troubleshoot common issues are needed.
• Prior customer service or sales experience is helpful but not required; willingness to learn is important.

Responsibilities

• Greet clients and serve as the friendly face of the office.
• Confirm appointments and follow up with past and potential clients.
• Distribute marketing materials and keep clients engaged during wait times.
• Support clients through tax-related inquiries and guide them as needed.

Skills

Excellent communication

Interpersonal skills

Retail experience

Computer literacy

Customer service

Job description

Jackson Hewitt - 2790 in Ohio is seeking a Client Service Associate to greet clients, confirm appointments, and provide friendly, helpful service in a fast-paced retail tax environment.

You will engage with clients, share marketing materials, and support wait-time engagement while developing strong communication and relationship-building skills; prior sales or customer service experience is a plus, but learning is encouraged.