Client Experience Specialist

Jackson Hewitt - 3451; Ahoskie (NC); On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

Health benefits

Advancement opportunities

401(k) matching

Tax training

PTIN registration

Flexible schedule

Job summary

Jackson Hewitt - 3451 is seeking a Client Service Associate in a welcoming, customer service-focused environment in North Carolina. You will be the friendly face for clients, ensuring exceptional experiences while actively engaging with customers and supporting appointment activities.

The role emphasizes strong communication, basic computer skills, and a willingness to learn, with opportunities for advancement and ongoing training in tax services.

Qualifications

• Strong interpersonal and communication abilities.
• Experience in fast-paced retail environments is a plus.
• Basic computer proficiency and problem-solving skills.
• Previous customer service or sales experience preferred but not required.

Responsibilities

• Engage with clients and provide friendly, helpful service.
• Confirm appointments and assist clients through the visit.
• Follow up with past and potential clients to maintain relationships.
• Distribute marketing materials and information to visitors.
• Keep clients engaged during wait times and support office operations.

Skills

Interpersonal skills

Retail experience

Basic computer skills

Customer service experience

Willingness to learn

Job description

Jackson Hewitt - 3451 is seeking a Client Service Associate in a welcoming, customer service-focused environment in North Carolina. You will be the friendly face for clients, ensuring exceptional experiences while actively engaging with customers and supporting appointment activities.

The role emphasizes strong communication, basic computer skills, and a willingness to learn, with opportunities for advancement and ongoing training in tax services.