Client Experience & Engagement Specialist

Jackson Hewitt - 1766; London (KY); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Free uniforms

Advancement opportunities

Signing bonus

Training & development

401(k) matching

Bonus based on performance

Employee discounts

Flexible schedule

Identity protection

Corporate discounts

Earned wage access

BenefitHub rewards

Advancement in tax pro path

PTIN registration

Continuing tax education

Enrolled Agent materials

Job summary

Jackson Hewitt seeks a Client Service Associate to greet clients and provide essential support in a welcoming, fast-paced retail office.

You will confirm appointments, follow up with past and potential clients, distribute marketing materials, and keep customers engaged during wait times to ensure a positive client experience.

Strong communication and service skills are required; the role offers flexible schedules, potential for advancement, and onboarding through tax preparation training.

Qualifications

• Strong interpersonal and communication skills.
• Experience in a fast-paced retail environment is preferred.
• Basic computer proficiency and ability to troubleshoot.

Responsibilities

• Engage with clients and confirm appointments.
• Distribute marketing materials and follow up with clients.
• Keep clients engaged during wait times and provide essential support.

Skills

Customer service

Communication

Retail experience

Basic computer skills

Troubleshooting

Willingness to learn

Job description

Jackson Hewitt seeks a Client Service Associate to greet clients and provide essential support in a welcoming, fast-paced retail office.

You will confirm appointments, follow up with past and potential clients, distribute marketing materials, and keep customers engaged during wait times to ensure a positive client experience.

Strong communication and service skills are required; the role offers flexible schedules, potential for advancement, and onboarding through tax preparation training.