Tax Support & Customer Care Specialist

Jackson Hewitt - 2790; Xenia (OH); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Training & development

Company parties

Employee discounts

Job summary

Jackson Hewitt - 2790 is seeking a customer-focused call center professional in Xenia, OH to deliver expert service to clients during tax season and beyond.

You will handle inquiries via phone, email, and chat, resolve issues, and document interactions while maintaining a positive, professional attitude in a fast-paced environment. Training and development opportunities accompany a strong focus on client satisfaction and accurate tax knowledge.

Qualifications

• 1-3 years of call center experience preferred.
• High School Diploma/GED or equivalent related business experience preferred.
• Strong written and verbal communication skills.
• Excellent active listening and interpersonal abilities.
• Empathetic and patient attitude with customers.
• Good time management and organizational skills.
• Comfortable in a fast-paced environment.
• Able to learn new technologies and software.
• Familiarity with multi-line phone systems.
• Willingness to learn Jackson Hewitt products and services.

Responsibilities

• Handle inbound and outbound calls to learn about and address client needs.
• Respond to inquiries and explain possible solutions, ensuring customers feel supported.
• Maintain a professional, courteous demeanor in communications.
• Take ownership of researching, resolving, or escalating issues.
• Respond to queries via phone, email, or chat in a timely manner.
• Accurately document customer records and cases.
• Practice active listening and confirm information with callers.
• Make recommendations for products or services that may meet client needs.
• Use help tools and scripts appropriately to resolve issues quickly.
• Guide customers toward the next best action to complete service.

Skills

Call center experience

Communication skills

Active listening

Interpersonal skills

Empathy

Time management

Fast-paced environment

Computer literacy

Phone systems

Product knowledge learning

Education

High school diploma or GED

Job description

Jackson Hewitt - 2790 is seeking a customer-focused call center professional in Xenia, OH to deliver expert service to clients during tax season and beyond.

You will handle inquiries via phone, email, and chat, resolve issues, and document interactions while maintaining a positive, professional attitude in a fast-paced environment. Training and development opportunities accompany a strong focus on client satisfaction and accurate tax knowledge.