Tax-Season Front Desk Specialist

H&R Block, Inc.; Maricopa (AZ); On-site; USD 19,000 - 25,000; Full time

Job summary

H&R Block, Inc. in Mesa, AZ is seeking a seasonal Client Service Professional/Receptionist who will be the welcoming face for clients, manage scheduling, and support daily office operations alongside tax professionals.

This in-person role offers training and a path into tax preparation or office leadership, with potential evening/weekend shifts during tax season. Join a team that values confidentiality and client service, contributing to a smooth, professional experience and a

Qualifications

• Experience in fast-paced, client-centric environments.
• Strong interpersonal and communication skills; able to collaborate with team and serve clients professionally.
• Ability to multitask and manage priorities while maintaining organization.
• Comfort with basic computer programs and scheduling tools.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming first impression.
• Answer calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake processes, including scanning documents.
• Maintain office organization and cleanliness.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality.

Skills

Interpersonal skills

Communication skills

Multitasking

Organizational skills

Computer literacy

Scheduling systems

Evenings/weekends availability

Education

High school diploma/GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. in Mesa, AZ is seeking a seasonal Client Service Professional/Receptionist who will be the welcoming face for clients, manage scheduling, and support daily office operations alongside tax professionals.

This in-person role offers training and a path into tax preparation or office leadership, with potential evening/weekend shifts during tax season. Join a team that values confidentiality and client service, contributing to a smooth, professional experience and a