Tax Office Client Concierge (Evenings/Weekends)

H&R Block, Inc.; Miami (AZ); On-site; USD 19,000 - 25,000; Part time

Benefits offered by this job

Competitive pay

Comprehensive benefits

Job summary

H&R Block, Inc. in Mesa, AZ seeks a seasonal Client Service Professional / Receptionist to welcome clients, manage scheduling, and support daily office operations with tax professionals.

This in-person role offers training and a path into tax preparation or office leadership, with evenings and weekend hours during tax season and a focus on client confidentiality and professional service.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills; ability to collaborate with team members and serve clients professionally.
• Ability to multitask and manage competing priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and digital tools (e.g., Microsoft Office, Teams and scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Client-facing

Multitasking

Interpersonal communication

Organization

Computer literacy

Evenings/weekends availability

Education

High school diploma/GED

Tools

Microsoft Office

Microsoft Teams

Scheduling systems

Job description

H&R Block, Inc. in Mesa, AZ seeks a seasonal Client Service Professional / Receptionist to welcome clients, manage scheduling, and support daily office operations with tax professionals.

This in-person role offers training and a path into tax preparation or office leadership, with evenings and weekend hours during tax season and a focus on client confidentiality and professional service.