Front Desk & Client Services Concierge (Tax Season)

H&R Block, Inc.; San Tan Valley (AZ); On-site; USD 19,000 - 26,000; Full time

Job summary

H&R Block in Mesa, AZ is seeking aseasonal Client Service Professional / Receptionist to warmly welcome clients, manage check-in, handle scheduling, and support daily office operations. This in-person role offers training to grow into tax preparation or office leadership.

You will greet clients, answer calls, match clients with the right tax professional, maintain a professional environment, and collaborate with the tax team while handling confidential information.

Qualifications

• Experience in fast-paced, client-centric environment.
• Strong interpersonal and professional communication.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail.
• Comfort with Microsoft Office, Teams and scheduling systems.
• Available to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs
• Manage client check-in and intake processes, including scanning and organizing documents
• Maintain office organization and cleanliness to support a smooth, professional client experience
• Collaborate with tax professionals and team members to ensure seamless daily operations
• Handle sensitive client information with confidentiality, discretion, and care

Skills

Fast-paced environment

Interpersonal communication

Multitasking

Organizational skills

Microsoft Office

Teams

Scheduling systems

Evenings and weekends availability

Education

High school diploma/GED

Tools

Scheduling systems

Job description

H&R Block in Mesa, AZ is seeking aseasonal Client Service Professional / Receptionist to warmly welcome clients, manage check-in, handle scheduling, and support daily office operations. This in-person role offers training to grow into tax preparation or office leadership.

You will greet clients, answer calls, match clients with the right tax professional, maintain a professional environment, and collaborate with the tax team while handling confidential information.