Seasonal Front Desk & Client Concierge

H&R Block; Mesa (AZ); On-site; USD 19,000 - 28,000; Part time

Job summary

H&R Block, Inc. in Mesa, AZ seeks a seasonal Client Service Professional / Receptionist to greet clients, manage scheduling, and support daily office operations in person. You will coordinate check-in, document intake, and assist tax professionals while maintaining a welcoming, professional environment.

Evening and weekend availability during tax season is expected. This role offers an entry path into tax preparation or office leadership within a collaborative team.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills; ability to collaborate with team and serve clients professionally.
• Ability to multitask and manage competing priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and scheduling tools (e.g., Microsoft Office, Teams).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and connect clients with the appropriate tax professional.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality and discretion.

Skills

Client service

Communication

Multitasking

Organizational skills

Computer literacy

Education

High school diploma/GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. in Mesa, AZ seeks a seasonal Client Service Professional / Receptionist to greet clients, manage scheduling, and support daily office operations in person. You will coordinate check-in, document intake, and assist tax professionals while maintaining a welcoming, professional environment.

Evening and weekend availability during tax season is expected. This role offers an entry path into tax preparation or office leadership within a collaborative team.