Seasonal Client Experience Specialist (In-Person)

H&R Block; Mesa (AZ); On-site; USD 19,000 - 28,000; Part time

Job summary

H&R Block in Mesa, AZ is seeking a Seasonal Client Service Professional / Receptionist to be the friendly first impression for every client. You will manage client check-in, answer calls, schedule appointments, and help match clients with the right tax professional.

This in-person role supports daily office operations and offers training and potential to grow into tax preparation or office leadership with a team of tax professionals.

Qualifications

• Experience in fast-paced, client-centric environments.
• Strong interpersonal and communication skills.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs (Microsoft Office, Teams, scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs
• Manage client check-in and intake processes, including scanning and organizing documents
• Maintain office organization and cleanliness to support a smooth, professional client experience
• Collaborate with tax professionals and team members to ensure seamless daily operations
• Handle sensitive client information with confidentiality, discretion, and care

Skills

Interpersonal communication

Multitasking

Organization

Detail-oriented

Customer service

Office software

Education

High school diploma or GED

Tools

Microsoft Office

Microsoft Teams

Scheduling systems

Job description

H&R Block in Mesa, AZ is seeking a Seasonal Client Service Professional / Receptionist to be the friendly first impression for every client. You will manage client check-in, answer calls, schedule appointments, and help match clients with the right tax professional.

This in-person role supports daily office operations and offers training and potential to grow into tax preparation or office leadership with a team of tax professionals.