Tax Season Front Desk & Client Concierge (In-Person)

H&R Block, Inc.; Chandler (AZ); On-site; USD 21,000 - 30,000; Part time

Job summary

H&R Block, Inc. in Chandler, AZ is seeking a seasonal Client Service Professional / Receptionist to greet clients, manage scheduling, and support daily office operations in person. You will work with tax pros to connect clients with the right services and ensure a professional client experience.

The role requires strong communication, multitasking, and organization, with availability to work evenings and weekends during tax season. Prior front desk or hospitality experience is a plus.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills; able to collaborate with team and serve clients professionally.
• Ability to multitask and manage competing priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs (e.g., Microsoft Office, Teams) and scheduling systems.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs
• Manage client check-in and intake processes, including scanning and organizing documents
• Maintain office organization and cleanliness to support a smooth, professional client experience
• Collaborate with tax professionals and team members to ensure seamless daily operations
• Handle sensitive client information with confidentiality, discretion, and care

Skills

Interpersonal skills

multitasking

organization

computer basics

Education

High school diploma / GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. in Chandler, AZ is seeking a seasonal Client Service Professional / Receptionist to greet clients, manage scheduling, and support daily office operations in person. You will work with tax pros to connect clients with the right services and ensure a professional client experience.

The role requires strong communication, multitasking, and organization, with availability to work evenings and weekends during tax season. Prior front desk or hospitality experience is a plus.