Tax Season Front Desk & Client Experience Pro

H&R Block, Inc.; Queen Creek (AZ); On-site; USD 21,000 - 30,000; Part time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to greet clients in person at our Queen Creek office. You will manage client check-in, schedule appointments, and support daily office operations alongside tax professionals.

This in-person role requires strong communication, multitasking, and a client-centric attitude. Training is provided, with opportunities to grow into tax preparation or leadership during tax season.

Qualifications

• Experience in fast-paced, client-centric environments.
• Strong interpersonal and communication skills.
• Ability to multitask and manage priorities.
• Detail-oriented with follow-through.
• Comfort with MS Office, Teams, scheduling tools.
• Availability to work evenings/weekends during tax season.

Responsibilities

• Greet clients warmly and be the face of the office.
• Answer calls, schedule appointments, match clients with tax pros.
• Manage check-in and intake, including scanning documents.
• Maintain office organization and cleanliness.
• Collaborate with tax professionals to ensure smooth operations.
• Handle sensitive client information with confidentiality.

Skills

Client service

Communication

Multitasking

Organizational skills

Basic computer skills

Education

High school diploma/GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to greet clients in person at our Queen Creek office. You will manage client check-in, schedule appointments, and support daily office operations alongside tax professionals.

This in-person role requires strong communication, multitasking, and a client-centric attitude. Training is provided, with opportunities to grow into tax preparation or leadership during tax season.