Front Desk & Client Experience Specialist (Tax Season)

H&R Block, Inc.; Kingman (AZ); On-site; USD 26,000 - 38,000; Part time

Job summary

H&R Block, Inc. in Kingman, AZ is seeking a seasonal Client Service Professional / Receptionist to greet clients, manage scheduling, and support daily office operations in person.

You will collaborate with tax professionals, handle check-ins, and help prepare documents while maintaining confidentiality. This role offers training and a path into tax preparation or office leadership, with evenings and weekends during tax season.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills for professional client service.
• Ability to multitask and manage competing priorities.
• Excellent organizational skills with attention to detail.
• Comfort using basic computer programs (Microsoft Office, Teams, scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and be the face of the office.
• Answer phone calls, schedule appointments, and match clients with tax professionals.
• Manage client check-in and intake, including document scanning and organization.
• Maintain office organization and cleanliness.
• Collaborate with tax professionals to ensure smooth daily operations.
• Handle sensitive client information with confidentiality and discretion.

Skills

Customer service

Multitasking

Communication

Attention to detail

Office software

Evenings/weekends availability

Education

High school diploma/GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. in Kingman, AZ is seeking a seasonal Client Service Professional / Receptionist to greet clients, manage scheduling, and support daily office operations in person.

You will collaborate with tax professionals, handle check-ins, and help prepare documents while maintaining confidentiality. This role offers training and a path into tax preparation or office leadership, with evenings and weekends during tax season.