Front Desk & Client Service Specialist (Tax Season)

H&R Block, Inc.; Phoenix (AZ); On-site; USD 21,000 - 30,000; Part time

Job summary

H&R Block, Inc. seeks a seasonal Client Service Professional / Receptionist to welcome clients in person and support daily office operations in Phoenix.

You will greet clients, manage check-in, answer calls, and connect clients with the right tax professional while maintaining a professional, organized environment. The role requires strong communication and multitasking abilities, with availability for evenings and weekends during tax season.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail.
• Comfort using basic computer programs and scheduling tools.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients and create a welcoming first impression.
• Answer calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake, including scanning documents.
• Maintain office organization and cleanliness for a professional experience.
• Collaborate with tax professionals to ensure seamless daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Client service

Interpersonal skills

Multitasking

Organizational skills

Communication

Team collaboration

Education

High school diploma/GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. seeks a seasonal Client Service Professional / Receptionist to welcome clients in person and support daily office operations in Phoenix.

You will greet clients, manage check-in, answer calls, and connect clients with the right tax professional while maintaining a professional, organized environment. The role requires strong communication and multitasking abilities, with availability for evenings and weekends during tax season.