Tax Season Front Desk & Client Service Pro

H&R Block, Inc.; Wahpeton (ND); On-site; USD 17,000 - 22,000; Full time

Job summary

H&R Block is seeking a Seasonal Client Service Professional/Receptionist to greet clients, answer phones, and connect customers with the right tax professional. You will schedule appointments, assist clients in person, over the phone, or virtually, and help maintain a clean, organized office.

Ideal candidates have experience in fast-paced customer service, strong organizational and multi-tasking skills, and proficiency with Microsoft Office.

Qualifications

• Experience working in a fast-paced environment.
• Previous experience in a customer service environment.
• Ability to multi-task.
• Strong organizational and time-management skills.
• Computer proficiency with the ability to use Microsoft Office.

Responsibilities

• Answer phones and greet clients in a personalized, friendly, and inviting manner.
• Match clients with the best-suited tax professional for their needs.
• Schedule clients how they would like to be scheduled.
• Help to ensure all clients needs have been met during service both in person, over the phone or virtually.
• Maintain office cleanliness and organization of resources with team members.
• Other duties as assigned.

Skills

Fast-paced environment

Customer service

Multi-tasking

Time management

Organization

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

H&R Block is seeking a Seasonal Client Service Professional/Receptionist to greet clients, answer phones, and connect customers with the right tax professional. You will schedule appointments, assist clients in person, over the phone, or virtually, and help maintain a clean, organized office.

Ideal candidates have experience in fast-paced customer service, strong organizational and multi-tasking skills, and proficiency with Microsoft Office.