Client Service Front Desk Specialist

H&R Block; Hartwell (GA); On-site; USD 17,000 - 22,000; Part time

Job summary

H&R Block is seeking a seasonal Client Service Professional/Receptionist to greet clients, answer phones, and connect customers with the right tax professional. The role emphasizes friendly service, scheduling, and ensuring client needs are met across in-person, phone, and virtual channels.

This seasonal position requires strong organizational and time-management skills, plus proficiency with Microsoft Office. Multiple locations and flexible scheduling may apply.

Qualifications

• Experience in a fast-paced environment is preferred.
• Previous experience in a customer service environment.
• Ability to multi-task and manage multiple requests.
• Strong organizational and time-management skills; reliable and detail-oriented.
• Computer proficiency including Microsoft Office applications.

Responsibilities

• Answer phones and greet clients in a personalized, friendly manner.
• Match clients with the best-suited tax professional for their needs.
• Schedule clients as requested and maintain appointment flow.
• Ensure client needs are met during service in person, over the phone, or virtually.
• Maintain office cleanliness and organization of resources with the team.

Skills

Customer service

Multi-tasking

Time management

Organizational skills

Fast-paced environment experience

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

H&R Block is seeking a seasonal Client Service Professional/Receptionist to greet clients, answer phones, and connect customers with the right tax professional. The role emphasizes friendly service, scheduling, and ensuring client needs are met across in-person, phone, and virtual channels.

This seasonal position requires strong organizational and time-management skills, plus proficiency with Microsoft Office. Multiple locations and flexible scheduling may apply.