Tax-Season Front Desk & Client Experience Pro

H&R Block, Inc.; Dayton (OH); On-site; USD 17,000 - 28,000; Full time

Job summary

H&R Block, Inc. seeks a seasonal Client Service Professional / Receptionist to be the welcoming face of the office in Dayton, Ohio. You will greet clients, manage check-ins, and schedule appointments, working with tax professionals to ensure smooth daily operations.

This in-person role emphasizes confidentiality, strong communication, and teamwork. Training is provided, with potential paths into tax preparation or office leadership during tax season.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills to serve clients professionally.
• Ability to multitask and manage priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs (Microsoft Office, Teams, scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming first impression.
• Answer calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake, including scanning and organizing documents.
• Maintain office organization and cleanliness for a professional client experience.
• Collaborate with tax professionals and team members for seamless daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Customer service

Multitasking

Interpersonal communication

Organizational skills

Office software

Education

High school diploma or GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. seeks a seasonal Client Service Professional / Receptionist to be the welcoming face of the office in Dayton, Ohio. You will greet clients, manage check-ins, and schedule appointments, working with tax professionals to ensure smooth daily operations.

This in-person role emphasizes confidentiality, strong communication, and teamwork. Training is provided, with potential paths into tax preparation or office leadership during tax season.