Front Desk Client Experience Specialist

H&R Block, Inc.; Cuyahoga Falls (OH); Vor Ort; USD 21.000 - 26.000; Vollzeit

Zusammenfassung

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist in our local Ohio office. You will greet clients, manage scheduling, and support daily operations, partnering with tax professionals to create a smooth client experience.

This in-person role offers training and a potential path into tax preparation or office leadership, with evening and weekend shifts during tax season. You will handle client check-in, document intake, and keep the front desk organized and welcoming.

Qualifikationen

• Experience in a fast-paced, client-focused environment.
• Strong communication and collaboration with team members.
• Ability to multitask and manage competing priorities.
• Excellent organizational skills and follow-through.
• Comfort using basic computer programs (Microsoft Office, scheduling systems).
• Availability to work evenings and weekends during tax season.

Aufgaben

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality and care.

Kenntnisse

Client-centric

Interpersonal skills

Multitasking

Detail oriented

Office software

Scheduling

Ausbildung

High school diploma/GED

Tools

Microsoft Office

Microsoft Teams

Scheduling systems

Jobbeschreibung

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist in our local Ohio office. You will greet clients, manage scheduling, and support daily operations, partnering with tax professionals to create a smooth client experience.

This in-person role offers training and a potential path into tax preparation or office leadership, with evening and weekend shifts during tax season. You will handle client check-in, document intake, and keep the front desk organized and welcoming.