Tax Office Receptionist & Client Concierge

H&R Block, Inc.; Gilbert (AZ); On-site; USD 21,000 - 28,000; Part time

Job summary

H&R Block in Gilbert, AZ is seeking a seasonal Client Service Professional / Receptionist who will greet clients, manage check-in, answer phones, schedule appointments, and match clients with the right tax professional. This in-person role supports daily office operations and collaborates with tax professionals.

The position offers an opportunity to advance into tax preparation or office leadership, with evenings and weekends during tax season required. Training and support are provided.

Qualifications

• Experience in fast-paced, client-focused environments.
• Strong interpersonal and communication skills.
• Ability to multitask and manage competing priorities.
• Excellent organizational skills with attention to detail.
• Proficient with Microsoft Office and scheduling tools.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients and create a welcoming first impression.
• Answer phones, schedule appointments, and match clients with tax professionals.
• Manage check-in and intake, including document handling.
• Keep the office organized and professional.
• Collaborate with team to ensure smooth daily operations.
• Handle sensitive client information with confidentiality.

Skills

Client service

Interpersonal communication

Multitasking

Organization

Office software

Scheduling systems

Education

High school diploma/GED

Tools

Microsoft Office

Scheduling systems

Job description

H&R Block in Gilbert, AZ is seeking a seasonal Client Service Professional / Receptionist who will greet clients, manage check-in, answer phones, schedule appointments, and match clients with the right tax professional. This in-person role supports daily office operations and collaborates with tax professionals.

The position offers an opportunity to advance into tax preparation or office leadership, with evenings and weekends during tax season required. Training and support are provided.