Tax Office Front Desk & Client Services Pro

H&R Block, Inc.; Phoenix (AZ); On-site; USD 21,000 - 30,000; Part time

Job summary

H&R Block, Inc. in Phoenix is hiring a seasonal Client Service Professional / Receptionist to be the welcoming face of the office. You will manage client scheduling, check-ins, and daily support for tax professionals while helping maintain a professional, organized environment.

With training, this role can lead to tax preparation or office leadership. Evening and weekend availability during tax season is required, and you will engage warmly with clients, protect confidential information, and

Qualifications

• Fast-paced, client-centric environment experience.
• Strong interpersonal and communication skills.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and scheduling tools.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression.
• Answer phone calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Client service

Interpersonal skills

Multitasking

Organizational skills

Communication

Computer skills

Education

High school diploma/GED or equivalent

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. in Phoenix is hiring a seasonal Client Service Professional / Receptionist to be the welcoming face of the office. You will manage client scheduling, check-ins, and daily support for tax professionals while helping maintain a professional, organized environment.

With training, this role can lead to tax preparation or office leadership. Evening and weekend availability during tax season is required, and you will engage warmly with clients, protect confidential information, and