In-Person Client Experience Specialist (Front Desk)

H&R Block, Inc.; Page (AZ); On-site; USD 19,000 - 30,000; Full time

Job summary

H&R Block in Arizona is seeking aseasonal Client Service Professional / Receptionist to be the welcoming first impression for every client. You’ll greet clients, answer calls, schedule appointments, and support daily office operations alongside tax professionals.

With training, this role can lead to tax preparation or office leadership. This in-person position requires strong customer service, multitasking, and confidentiality, with evening and weekend availability during tax season.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills for professional client service.
• Ability to multitask and manage competing priorities.
• Attention to detail and follow-through in a busy office setting.
• Familiarity with basic computer programs (Microsoft Office, scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth client experience.
• Collaborate with tax professionals and team members to ensure daily operations run smoothly.
• Handle sensitive client information with confidentiality and care.

Skills

Client-centric

Multitasking

Communication

Organizational skills

Microsoft Office

Scheduling systems

Education

High school diploma or GED

Tools

Microsoft Teams

Job description

H&R Block in Arizona is seeking aseasonal Client Service Professional / Receptionist to be the welcoming first impression for every client. You’ll greet clients, answer calls, schedule appointments, and support daily office operations alongside tax professionals.

With training, this role can lead to tax preparation or office leadership. This in-person position requires strong customer service, multitasking, and confidentiality, with evening and weekend availability during tax season.