Tax Office Receptionist & Client Concierge

H&R Block, Inc.; Madison Heights (MI); On-site; USD 17,000 - 22,000; Part time

Job summary

H&R Block in Michigan is seeking a seasonal Client Service Professional / Receptionist to warmly greet clients, manage check-in, and support daily office operations. You’ll be the friendly first impression and coordinate with a team of tax professionals during peak season.

Responsibilities include answering calls, scheduling appointments, organizing documents, and helping maintain a clean, professional office. Evening and weekend availability during tax season is required.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills for professional client interactions.
• Ability to multitask and manage competing priorities throughout the day.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs
• Manage client check-in and intake processes, including scanning and organizing documents
• Maintain office organization and cleanliness to support a smooth, professional client experience
• Collaborate with tax professionals and team members to ensure seamless daily operations
• Handle sensitive client information with confidentiality, discretion, and care

Skills

Customer service

Multitasking

Communication

Teamwork

Organizational skills

Education

High school diploma or equivalent

Tools

Microsoft Office

Scheduling systems

Microsoft Teams

Job description

H&R Block in Michigan is seeking a seasonal Client Service Professional / Receptionist to warmly greet clients, manage check-in, and support daily office operations. You’ll be the friendly first impression and coordinate with a team of tax professionals during peak season.

Responsibilities include answering calls, scheduling appointments, organizing documents, and helping maintain a clean, professional office. Evening and weekend availability during tax season is required.