Tax Office Front Desk Specialist | Client Care & Scheduling

H&R Block, Inc.; Greenbelt (MD); On-site; USD 21,000 - 37,000; Part time

Job summary

H&R Block, Inc. seeks a seasonal Client Service Professional / Receptionist to be the welcoming face of the office. You will greet clients, handle check-in, book appointments, and coordinate with tax professionals to ensure smooth daily operations in person in Greenbelt, MD during tax season.

Ideal candidates bring client-facing experience, strong communication, and multitasking abilities. Evening/weekend availability is required; prior experience in hospitality or customer service is a plus.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail.
• Comfort with Microsoft Office, Teams, and scheduling tools.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Customer service

Interpersonal skills

Multitasking

Organizational skills

Communication

Scheduling coordination

Education

High school diploma/GED or equivalent

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. seeks a seasonal Client Service Professional / Receptionist to be the welcoming face of the office. You will greet clients, handle check-in, book appointments, and coordinate with tax professionals to ensure smooth daily operations in person in Greenbelt, MD during tax season.

Ideal candidates bring client-facing experience, strong communication, and multitasking abilities. Evening/weekend availability is required; prior experience in hospitality or customer service is a plus.