Tax-Season Front Desk Specialist

H&R Block, Inc.; Atlantic City (NJ); On-site; USD 22,000 - 37,000; Part time

Job summary

H&R Block seeks a seasonal Client Service Professional / Receptionist to greet clients, manage scheduling, and support daily office operations in person. You will pair clients with the right tax professional and maintain a welcoming, organized front desk environment.

Ideal candidates bring strong communication, multitasking ability, and confidentiality. Evening and weekend availability during tax season is required to cover peak times.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills for professional client service.
• Ability to multitask and manage priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Proficiency with basic computer programs (MS Office, Teams, scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Interpersonal skills

Fast-paced environment

Multitasking

Detail oriented

Evening/Weekend availability

Education

High school diploma/GED

Tools

MS Office

Teams

Scheduling systems

Job description

H&R Block seeks a seasonal Client Service Professional / Receptionist to greet clients, manage scheduling, and support daily office operations in person. You will pair clients with the right tax professional and maintain a welcoming, organized front desk environment.

Ideal candidates bring strong communication, multitasking ability, and confidentiality. Evening and weekend availability during tax season is required to cover peak times.