Seasonal Front Desk & Client Service Specialist

H&R Block, Inc.; Princess Anne (MD); On-site; USD 22,000 - 25,000; Full time

Job summary

H&R Block, Inc. is seeking a Seasonal Client Service Professional/Receptionist to welcome clients, answer phones, and connect customers with the right tax professional in a friendly, efficient manner.

The role emphasizes multitasking, strong organizational skills, and proficiency with Microsoft Office, supporting a fast-paced office environment across multiple locations including Maryland. Must be flexible with schedule and location.

Qualifications

• Experience working in a fast-paced environment.
• Previous experience in a customer service environment.
• Ability to multi-task.
• Strong organizational and time-management skills.
• Computer proficient with the ability to use Microsoft Office.

Responsibilities

• Answer phones and greet clients in a personalized, friendly, and inviting manner
• Match clients with the best-suited tax professional for their needs
• Schedule clients how they would like to be scheduled
• Help to ensure all clients needs have been met during service both in person, over the phone or virtually
• Maintain office cleanliness and organization of resources with team members
• Other duties as assigned

Skills

Customer service experience

Fast-paced environment

Multi-tasking

Time management

Microsoft Office

Education

High school diploma

Job description

H&R Block, Inc. is seeking a Seasonal Client Service Professional/Receptionist to welcome clients, answer phones, and connect customers with the right tax professional in a friendly, efficient manner.

The role emphasizes multitasking, strong organizational skills, and proficiency with Microsoft Office, supporting a fast-paced office environment across multiple locations including Maryland. Must be flexible with schedule and location.