Tax-Season Front Desk & Client Care Specialist

H&R Block, Inc.; Hoover (AL); On-site; USD 17,000 - 22,000; Part time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the friendly face of the office and manage client scheduling, check-ins, and daily operations. This in-person role supports tax professionals and provides a stepping stone into tax preparation or leadership opportunities.

We value strong client service, multitasking, and teamwork. The position requires evenings/weekends during tax season and offers training to grow within the tax office environment.

Qualifications

• Experience in a fast-paced, client-centric environment is required.
• Strong interpersonal and communication skills for professional client interactions.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs (Microsoft Office, scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients and provide a welcoming, professional first impression.
• Answer phone calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth client experience.
• Collaborate with tax professionals to ensure seamless daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Client service

Interpersonal skills

Multitasking

Organizational skills

Communication skills

Team collaboration

Basic computer skills

Education

High school diploma/GED

Tools

Microsoft Office

Scheduling systems

Teams

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the friendly face of the office and manage client scheduling, check-ins, and daily operations. This in-person role supports tax professionals and provides a stepping stone into tax preparation or leadership opportunities.

We value strong client service, multitasking, and teamwork. The position requires evenings/weekends during tax season and offers training to grow within the tax office environment.