Tax-Season Client Concierge & Front Desk Pro

H&R Block, Inc.; Arbutus (MD); On-site; USD 21,000 - 37,000; Part time

Job summary

H&R Block in Maryland is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of our office. You will greet clients, manage scheduling, and support daily office operations alongside tax professionals.

This in-person role requires strong interpersonal skills, the ability to multitask, and comfort with basic computer tools. Training is provided, and this position offers a pathway into tax preparation or office leadership.

Qualifications

• Experience in fast-paced, client-centric environments.
• Strong interpersonal and communication skills.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail.
• Comfort with basic computer programs and scheduling systems.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming impression.
• Answer calls, schedule appointments, match clients with the right tax professional.
• Manage client check-in and intake processes, including scanning documents.
• Maintain office organization and cleanliness.
• Collaborate with tax professionals to ensure smooth daily operations.
• Handle confidential client information with discretion.

Skills

Interpersonal skills

Communication

Multitasking

Organizational skills

Attention to detail

Education

High school diploma/GED or equivalent

Tools

Microsoft Office

Job description

H&R Block in Maryland is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of our office. You will greet clients, manage scheduling, and support daily office operations alongside tax professionals.

This in-person role requires strong interpersonal skills, the ability to multitask, and comfort with basic computer tools. Training is provided, and this position offers a pathway into tax preparation or office leadership.