Front Desk & Client Services Specialist (Seasonal)

H&R Block, Inc.; Whiteford (MD); On-site; USD 21,000 - 37,000; Part time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the warm, first point of contact for clients in an in-person office in Maryland. You will manage scheduling, support daily office operations, and work with tax professionals to ensure a smooth client experience.

The role emphasizes strong interpersonal skills, multitasking, and confidentiality. Availability for evenings and weekends during tax season is required, with opportunities to grow into tax preparation

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills to serve clients professionally.
• Ability to multitask and manage priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and digital tools.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Interpersonal skills

Team collaboration

Multitasking

Attention to detail

Office software

Evening/weekend availability

Education

High school diploma/GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the warm, first point of contact for clients in an in-person office in Maryland. You will manage scheduling, support daily office operations, and work with tax professionals to ensure a smooth client experience.

The role emphasizes strong interpersonal skills, multitasking, and confidentiality. Availability for evenings and weekends during tax season is required, with opportunities to grow into tax preparation