Seasonal Client Services Specialist – Front Desk

H&R Block, Inc.; Westphalia (MD); On-site; USD 21,000 - 37,000; Part time

Benefits offered by this job

Medical and prescription drug coverage

401(k) Plan

Employee Assistance Program

Associate discount program

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to greet clients and manage scheduling in-person at our Maryland office.

You will support daily office operations, check-in and intake procedures, and work closely with tax professionals to ensure a smooth client experience. This role requires strong interpersonal and communication skills, the ability to multitask, and availability to work evenings and weekends during tax season.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and scheduling systems.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients and create a welcoming first impression.
• Answer calls, schedule appointments, match clients with the right tax professional.
• Manage client check-in and intake, including scanning documents.
• Maintain office organization and cleanliness to support a professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Client service

Interpersonal skills

Multitasking

Organizational skills

Communication

Tech skills

Education

High school diploma/GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to greet clients and manage scheduling in-person at our Maryland office.

You will support daily office operations, check-in and intake procedures, and work closely with tax professionals to ensure a smooth client experience. This role requires strong interpersonal and communication skills, the ability to multitask, and availability to work evenings and weekends during tax season.