Tax Office Front Desk Specialist

H&R Block, Inc.; New Hope (MN); On-site; USD 22,000 - 37,000; Full time

Job summary

H&R Block, Inc. in Minnesota is seeking a Seasonal Client Service Professional / Receptionist to greet clients, manage scheduling, and support daily office operations in person.

You will coordinate with tax professionals, handle check-ins, and maintain a professional front desk environment, with opportunities to grow into tax preparation or office leadership. This role requires strong interpersonal skills, the ability to multitask, and availability evenings and weekends during tax season;

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills.
• Ability to multitask and manage priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs (e.g., Microsoft Office, Teams).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Client service

Multitasking

Communication

Organization

Computer skills

Evenings

Weekends

Education

High school diploma or equivalent

Job description

H&R Block, Inc. in Minnesota is seeking a Seasonal Client Service Professional / Receptionist to greet clients, manage scheduling, and support daily office operations in person.

You will coordinate with tax professionals, handle check-ins, and maintain a professional front desk environment, with opportunities to grow into tax preparation or office leadership. This role requires strong interpersonal skills, the ability to multitask, and availability evenings and weekends during tax season;