Seasonal Client Service & Front Desk Pro

H&R Block; Caledonia (MN); On-site; USD 17,000 - 21,000; Full time

Job summary

H&R Block in Minnesota is seeking a seasonal Client Service Professional/Receptionist to greet clients, answer phones, and connect customers with the right tax professional. You will help schedule appointments and ensure client needs are met in person, over the phone, or virtually.

Ideal candidates bring experience in customer service, the ability to multi-task, strong organizational skills, and proficiency with Microsoft Office.

Qualifications

• Experience working in a fast-paced environment.
• Previous experience in a customer service environment.
• Ability to multi-task.
• Strong organizational and time-management skills.
• Computer proficient with the ability to use Microsoft Office.

Responsibilities

• Answer phones and greet clients in a personalized, friendly, and inviting manner.
• Match clients with the best-suited tax professional for their needs.
• Schedule clients how they would like to be scheduled.
• Help to ensure all clients needs have been met during service both in person, over the phone or virtually.
• Maintain office cleanliness and organization of resources with team members.
• Other duties as assigned.

Skills

Customer service

Fast-paced environment

Multi-tasking

Time management

Organizational skills

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

H&R Block in Minnesota is seeking a seasonal Client Service Professional/Receptionist to greet clients, answer phones, and connect customers with the right tax professional. You will help schedule appointments and ensure client needs are met in person, over the phone, or virtually.

Ideal candidates bring experience in customer service, the ability to multi-task, strong organizational skills, and proficiency with Microsoft Office.