Seasonal Client Service Specialist - Flexible Schedule

H&R Block; Albert Lea (MN); On-site; USD 19,000 - 22,000; Full time

Job summary

H&R Block in Minnesota is hiring a seasonal Client Service Professional/Receptionist to warmly greet clients, answer phones, and connect them with the right tax advisor. You will help schedule appointments and ensure each client’s needs are met whether in person, by phone, or virtually.

We value prior experience in fast-paced customer service, strong multitasking and organizational skills, and proficiency with Microsoft Office.

Qualifications

• Experience in a fast-paced environment.
• Customer service experience.
• Ability to multi-task.
• Strong organizational and time-management skills.
• Proficiency with Microsoft Office.

Responsibilities

• Answer phones and greet clients in a friendly manner.
• Match clients with suitable tax professional for their needs.
• Schedule clients as they would like to be scheduled.
• Help ensure all clients' needs are met during service in person, over the phone, or virtually.
• Maintain office cleanliness and organization of resources with team members.
• Other duties as assigned.

Skills

Fast-paced work

Customer service

Multi-tasking

Organizational skills

MS Office

Education

High school diploma

Tools

Microsoft Office

Job description

H&R Block in Minnesota is hiring a seasonal Client Service Professional/Receptionist to warmly greet clients, answer phones, and connect them with the right tax advisor. You will help schedule appointments and ensure each client’s needs are met whether in person, by phone, or virtually.

We value prior experience in fast-paced customer service, strong multitasking and organizational skills, and proficiency with Microsoft Office.