Tax Office Front Desk Pro | Client Concierge

H&R Block, Inc.; Riverbank (CA); On-site; USD 23,000 - 37,000; Part time

Job summary

H&R Block, Inc. is seeking a Seasonal Client Service Professional / Receptionist to welcome clients, manage check-in, schedule appointments, and support office operations. This in-person role trains for growth in tax preparation or leadership and requires evening/weekend availability.

You will greet clients, route them to tax professionals, handle documents, and keep the office organized. Prior client service experience is valued; familiarity with Microsoft Office and scheduling tools helps.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills.
• Ability to multitask and manage priorities.
• Organizational skills with attention to detail.
• Proficiency with basic computer programs (Microsoft Office, scheduling tools).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Client service

Interpersonal skills

Communication

Multitasking

Organizational skills

Confidentiality

Team collaboration

Computer skills

Education

High school diploma/GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. is seeking a Seasonal Client Service Professional / Receptionist to welcome clients, manage check-in, schedule appointments, and support office operations. This in-person role trains for growth in tax preparation or leadership and requires evening/weekend availability.

You will greet clients, route them to tax professionals, handle documents, and keep the office organized. Prior client service experience is valued; familiarity with Microsoft Office and scheduling tools helps.