Tax Office Front Desk Pro — Client Concierge

H&R Block, Inc.; Red Bay (AL); On-site; USD 17,000 - 22,000; Part time

Job summary

H&R Block is hiring a seasonal Client Service Professional / Receptionist who will be the welcoming first impression for every client. You’ll manage client scheduling, support daily office operations, and work alongside a team of tax professionals. This role is in-person and not remote.

Greet clients, answer phones, schedule appointments, and match clients with the right tax specialist. Manage check-in and intake, including scanning and organizing documents, maintain a clean, professional

Qualifications

• Experience in fast-paced, client-focused environments.
• Strong communication and teamwork skills.
• Ability to multitask and manage priorities.
• Organizational skills with attention to detail.
• Comfort with basic computer programs (e.g., Microsoft Office, scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs
• Manage client check-in and intake processes, including scanning and organizing documents
• Maintain office organization and cleanliness to support a smooth, professional client experience
• Collaborate with tax professionals and team members to ensure seamless daily operations
• Handle sensitive client information with confidentiality, discretion, and care

Skills

Customer service

Interpersonal skills

Multitasking

Attention to detail

Computer literacy

Education

High School Diploma / GED

Job description

H&R Block is hiring a seasonal Client Service Professional / Receptionist who will be the welcoming first impression for every client. You’ll manage client scheduling, support daily office operations, and work alongside a team of tax professionals. This role is in-person and not remote.

Greet clients, answer phones, schedule appointments, and match clients with the right tax specialist. Manage check-in and intake, including scanning and organizing documents, maintain a clean, professional