In-Office Client Concierge for Tax Season

H&R Block, Inc.; O’Fallon (MO); On-site; USD 19,000 - 30,000; Full time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to greet clients, manage scheduling, and support daily office operations in our Missouri office.

This in-person role involves coordinating with tax professionals, handling intake and document organization, and maintaining a professional client experience. The ideal candidate will have strong communication, multitasking, and organizational skills, with comfort using Microsoft Office and scheduling systems.

Qualifications

• Experience in fast-paced, client-centric environments.
• Strong communication and collaboration with team members.
• Ability to multitask and manage priorities during busy periods.
• Excellent organizational skills and attention to detail.
• Proficient with basic computer programs and scheduling tools.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients and provide a welcoming first impression.
• Answer phones, schedule appointments, and match clients with tax professionals.
• Manage client check-in and intake, including document scanning and organization.
• Maintain an organized, clean office to support a professional experience.
• Collaborate with tax professionals and staff to ensure smooth daily operations.
• Handle confidential client information with discretion and care.

Skills

Customer service

Interpersonal skills

Multitasking

Organization

Computer literacy

Education

High school diploma or GED

Tools

Microsoft Office

Scheduling systems

Teams

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to greet clients, manage scheduling, and support daily office operations in our Missouri office.

This in-person role involves coordinating with tax professionals, handling intake and document organization, and maintaining a professional client experience. The ideal candidate will have strong communication, multitasking, and organizational skills, with comfort using Microsoft Office and scheduling systems.