Tax Office Front Desk & Client Experience Specialist

H&R Block, Inc.; Cuba (MO); On-site; USD 26,000 - 36,000; Part time

Job summary

H&R Block in Columbia, MO is seeking a seasonal Client Service Professional / Receptionist to greet clients, manage scheduling, and support daily office operations. This in-person role is the front line for a tax office and offers training to move toward tax preparation or leadership.

You will handle check-in, document intake, keep the office organized, and collaborate with tax professionals while handling confidential client information.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills.
• Ability to multitask and manage competing priorities.
• Detail-oriented with follow-through.
• Comfort with basic computer programs and scheduling tools.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients and represent the office professionally.
• Answer calls, schedule appointments, and match clients with tax professionals.
• Manage client check-in and document intake.
• Maintain office organization and cleanliness to support a professional client experience.
• Collaborate with tax professionals to ensure smooth daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Client service experience

Interpersonal communication

Multitasking

Organizational skills

Computer skills

Education

High school diploma/GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block in Columbia, MO is seeking a seasonal Client Service Professional / Receptionist to greet clients, manage scheduling, and support daily office operations. This in-person role is the front line for a tax office and offers training to move toward tax preparation or leadership.

You will handle check-in, document intake, keep the office organized, and collaborate with tax professionals while handling confidential client information.