Tax Office Client Experience Specialist (Reception)

H&R Block, Inc.; Window Rock (AZ); On-site; USD 21,000 - 30,000; Full time

Job summary

H&R Block is seeking a seasonal Client Service Professional / Receptionist to welcome clients and support daily office operations in a Phoenix area office. You will manage client scheduling and assist tax professionals to ensure a smooth client experience.

Greet clients warmly, answer calls, check-in clients, and maintain an organized office. This role offers training and potential growth into tax preparation or office leadership during tax season.

Qualifications

• Experience in fast-paced, client-centric environments.
• Strong interpersonal and communication skills.
• Ability to multitask and manage competing priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and digital tools (e.g., Microsoft Office, Teams and scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs
• Manage client check-in and intake processes, including scanning and organizing documents
• Maintain office organization and cleanliness to support a smooth, professional client experience
• Collaborate with tax professionals and team members to ensure seamless daily operations
• Handle sensitive client information with confidentiality, discretion, and care

Skills

Interpersonal skills

Communication

Multitasking

Attention to detail

Office software

Education

High school diploma or GED

Tools

Microsoft Office

Microsoft Teams

Scheduling systems

Job description

H&R Block is seeking a seasonal Client Service Professional / Receptionist to welcome clients and support daily office operations in a Phoenix area office. You will manage client scheduling and assist tax professionals to ensure a smooth client experience.

Greet clients warmly, answer calls, check-in clients, and maintain an organized office. This role offers training and potential growth into tax preparation or office leadership during tax season.