Client Experience Specialist & Front Desk

H&R Block, Inc.; Show Low (AZ); On-site; USD 19,000 - 28,000; Full time

Job summary

H&R Block in Phoenix, AZ is seeking a seasonal Client Service Professional / Receptionist to be the friendly first impression for clients, manage scheduling, and support daily office operations.

You will work with tax professionals, handle check-in, document intake, and keep a clean, organized office. Availability during tax season evenings/weekends is required; prior customer service experience is preferred.

Qualifications

• Experience in fast-paced, client-centric environments.
• Strong communication and collaboration skills with clients and team.
• Ability to multitask and manage priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort with basic computer tools and scheduling systems.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming first impression.
• Answer phones, schedule appointments, and match clients with tax professionals.
• Manage client check-in and intake, including document scanning and organization.
• Maintain office organization and cleanliness to support a professional client experience.
• Collaborate with tax professionals to ensure seamless daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Interpersonal skills

Multitasking

Organizational skills

Microsoft Office

Scheduling systems

Evenings/weekends availability

Education

High school diploma

Tools

Microsoft Office

Scheduling systems

Job description

H&R Block in Phoenix, AZ is seeking a seasonal Client Service Professional / Receptionist to be the friendly first impression for clients, manage scheduling, and support daily office operations.

You will work with tax professionals, handle check-in, document intake, and keep a clean, organized office. Availability during tax season evenings/weekends is required; prior customer service experience is preferred.