Evenings & Weekends Front Desk — Client Services Pro

H&R Block, Inc.; Scottsdale (AZ); On-site; USD 21,000 - 30,000; Full time

Job summary

H&R Block in Phoenix/Scottsdale area seeks a seasonal Client Service Professional / Receptionist to welcome clients, manage scheduling, and support daily office operations alongside tax professionals. Training will enable growth toward tax preparation or office leadership.

You will greet clients, answer calls, schedule appointments, manage check-ins, and maintain a tidy, organized office while upholding confidentiality and teamwork. Evening and weekend availability during tax season is required.

Qualifications

• Experience in fast-paced, client-centric environments.
• Strong interpersonal and communication skills for professional client service.
• Ability to multitask and manage competing priorities.
• Excellent organizational skills and follow-through.
• Familiarity with basic computer programs and digital tools.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office
• Answer phone calls, schedule appointments, and match clients with the right tax professional
• Manage client check-in and intake processes, including scanning and organizing documents
• Maintain office organization and cleanliness to support a smooth, professional client experience
• Collaborate with tax professionals and team members to ensure seamless daily operations
• Handle sensitive client information with confidentiality and care

Skills

Customer service

Interpersonal skills

Multitasking

Organizational skills

Attention to detail

Team collaboration

Evening/weekend availability

Education

High school diploma or equivalent

Tools

Microsoft Office

Microsoft Teams

Scheduling systems

Job description

H&R Block in Phoenix/Scottsdale area seeks a seasonal Client Service Professional / Receptionist to welcome clients, manage scheduling, and support daily office operations alongside tax professionals. Training will enable growth toward tax preparation or office leadership.

You will greet clients, answer calls, schedule appointments, manage check-ins, and maintain a tidy, organized office while upholding confidentiality and teamwork. Evening and weekend availability during tax season is required.