Tax Office Front Desk Pro — Welcoming & Scheduling

H&R Block, Inc.; Surprise (AZ); On-site; USD 21,000 - 26,000; Part time

Job summary

H&R Block, Inc. is hiring a seasonal Client Service Professional / Receptionist to be the welcoming face of the office in Surprise, AZ.

This in-person role focuses on greeting clients, managing check-in, and coordinating with tax professionals during the busy tax season. You will handle calls, schedule appointments, and maintain organized intake processes while upholding confidentiality and professional service at all times.

Qualifications

• Experience in fast-paced, client-centric environments.
• Strong interpersonal and communication skills for professional client service.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail.

Responsibilities

• Greet clients and create a welcoming first impression.
• Answer calls, schedule appointments, match clients with tax professionals.
• Manage client check-in and intake, including scanning documents.
• Maintain office organization and cleanliness for a professional experience.
• Collaborate with tax professionals to ensure smooth daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Customer service

Communication

Multitasking

Organizational skills

Computer skills

Evenings/weekends availability

Education

High school diploma

Tools

Microsoft Office

Scheduling software

Job description

H&R Block, Inc. is hiring a seasonal Client Service Professional / Receptionist to be the welcoming face of the office in Surprise, AZ.

This in-person role focuses on greeting clients, managing check-in, and coordinating with tax professionals during the busy tax season. You will handle calls, schedule appointments, and maintain organized intake processes while upholding confidentiality and professional service at all times.