Front Desk & Client Care — Tax Office Receptionist

H&R Block, Inc.; Glendale (AZ); On-site; USD 21,000 - 30,000; Part time

Job summary

H&R Block, Inc. in Glendale, AZ is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face for clients and manage scheduling.

This in-person role supports daily office operations and coordination with tax professionals, with potential growth into tax preparation or leadership. You will greet clients, handle check-in, and maintain an organized front desk while handling confidential information with care.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills; collaborate effectively with team and serve clients professionally.
• Ability to multitask and manage competing priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and digital tools (e.g., Microsoft Office, Teams and scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Interpersonal communication

Multitasking

Organizational skills

Attention to detail

Customer service

Education

High school diploma / GED

Tools

MS Office

Teams

Scheduling systems

Job description

H&R Block, Inc. in Glendale, AZ is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face for clients and manage scheduling.

This in-person role supports daily office operations and coordination with tax professionals, with potential growth into tax preparation or leadership. You will greet clients, handle check-in, and maintain an organized front desk while handling confidential information with care.