Tax Office Client Concierge

H&R Block; Phoenix (AZ); On-site; USD 21,000 - 30,000; Part time

Job summary

H&R Block in Phoenix, AZ is seeking a Seasonal Client Service Professional / Receptionist to be the welcoming first impression for every client. You will manage client scheduling, support daily office operations, and work alongside a team of tax professionals.

With training and support, this role can be a stepping stone into tax preparation or office leadership. This role is in-person and not remote, requiring strong interpersonal skills and the ability to multitask during busy times.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills.
• Ability to multitask and manage competing priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and scheduling systems (e.g., Microsoft Office, Teams).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Interpersonal skills

Communication

Team collaboration

Multitasking

Attention to detail

Microsoft Office

Scheduling systems

Education

High school diploma/GED

Tools

Microsoft Teams

Scheduling software

Job description

H&R Block in Phoenix, AZ is seeking a Seasonal Client Service Professional / Receptionist to be the welcoming first impression for every client. You will manage client scheduling, support daily office operations, and work alongside a team of tax professionals.

With training and support, this role can be a stepping stone into tax preparation or office leadership. This role is in-person and not remote, requiring strong interpersonal skills and the ability to multitask during busy times.